I also love the way my former students often recognize me and say very nice things when I check into hotels, restaurants, and resorts after many years of having graduated from our college.
In addition to delivering lectures through receptionist training programs at college, I also assist various business organizations in improving their human resources by providing basic and continuing receptionist training programs. I take part in assisting a number of ministries, government agencies, colleges, and training centers to recruit and train human resources related to hospitality skills. I also take part in writing curriculum, syllabuses, and training materials for receptionist training programs that have been used at a number of hospitality and tourism colleges in Vietnam.
My training methods are far different and special compared to others. All necessary knowledge, skills,experience, and professional English will be explained in the most systematic, logical, and simplest way possible. That is why my receptionist training programs have always been regarded as very effective and interesting to both students and people who work in the industry.
I not only share knowledge, skills, and
experience, but I also share my actual stories about the career. I would like
my students and other learners to have a deep understanding of the challenges,
obstacles, and actual prospects of their future jobs. I see their inspiration
for the career grow with each and every training hour.
When the COVID pandemic came, I changed the method of delivering lectures and training to a totally online method. And this receptionist training program was born with the hope of helping people who like to work as receptionists in hotels, resorts, lodges, etc. acquire the necessary knowledge, skills, and professional English to fulfill their dream in the simplest and cheapest way possible.
This receptionist training program will be updated when necessary to keep it up-to-date with the industry. And I hope the program and I can be your companions on the way to success.
Who Should Participate In This Program?
- People who wish to work in the hospitality industry (resorts, hotels, boutique hotels, and lodges all around the world)
- People who are already working in the hospitality industry but want to pursue greater career prospects
Students in the front office and reception in tourism and hospitality schools
Junior and senior front office and reception personnel, and as a support to on-the-job training.
Trainers who would like to have good teaching materials for their training jobs in the hospitality industry
You can learn and practice knowledge and skills in this program anywhere, at any time, at your convenience.
This receptionist training program has never been seen anywhere, not even anything similar. You will be trained in the most simple and interesting way. I send my heart to you through each and every lesson in the program.
This receptionist training program is not designed as an online course. Although no certificate will be granted, it is still much stronger than any normal online course. 41 lessons about procedures and common situations in serving guests are presented in the simplest way possible for you to easily acquire knowledge and practice skills.
Order now for $60. It will be $90 soon.
The Main Contents of the Program
- Introduction
- Work Preparation
- Necessary theory and information about reservations
- Standard reservation procedure
- How to take a reservation over the phone
- How to handle a reservation amendment over the phone
- How to take reservation cancellations over the phone
- Sample conversations related to situations that often happen when handling reservations, amendments, and cancellations (from basic to difficult)
- Training videos about how to handle common situations that often happen when handling reservations, amendments, and cancellations with detailed conversation (from basic to difficult)
- Necessary theory and information about check-in
- Preparation for check-in
- Basic Procedures for Check-In
- How to Check-In for Reserved Guests
- How to check in for walk-in guests
- Sample conversations related to situations that often happen when
handling check-in procedures for reserved guests and walk-in guests (from basic
to difficult) with tips and tricks
- Training videos about how to handle commongsituations that often happen when handling check-in procedures for reserved guests and walk-in guests (from basic to difficult)
- How to use the telephone effectively at the front desk
- How to answer external phone calls (internal and external)
- How to take a message by phone
- How to make outgoing calls to other departments in the hotel
- How to make calls outside of the hotel
- How to handle room-changing requests
- Types of Guest Complaints
- How to handle guests' complaints
- Sample conversations related to situations that often happen when serving guests in a hotel: taking messages, room changing, waking up, handling guest complaints, etc. (from basic to difficult) with tips and tricks
- Training videos about how to handle common situations that often happen when serving guests in a hotel: taking messages, room changing, waking up, handling guest complaints, etc. (from basic to difficult) with tips and tricks
- Guest Billing/Folio Systems
- How to Handle the Check-Out Procedure
- Sample conversations related to situations that often happen when handling the check-out procedure (from basic to difficult)
- Training videos about how to handle common situations that often happen when handling the check-out procedure (from basic to difficult)
And other important contents that relate to the necessary knowledge and skills for a professional receptionist.
Note: Within 24 hours after placing an order, you will receive an email with an invitation to access the member area.