THE ONLY BOOK ON THE MARKET COVERING ALMOST ALL HOTEL FRONT OFFICE PROCEDURES—FROM BASIC TASKS TO COMPLEX SITUATIONS—PLUS ESSENTIAL ENGLISH CONVERSATIONS!

Hi, my name is Susan.

If you're passionate about the hospitality industry and eager to master hotel front office operations, you're in the right place. Whether you're an aspiring hotel receptionist, a hospitality student, or a seasoned front desk professional looking to refine your skills, this book is designed to help you succeed.

With more than 25 years of experience as a hotel management lecturer at a leading national tourism college in Vietnam, I have dedicated my career to training hospitality professionals. My journey started as a hotel receptionist, and over the years, I have worked in various roles within the hotel and tourism industries, gaining firsthand insight into the skills and professionalism required for success in hotel front office operations.

I have designed and conducted numerous hotel receptionist training programs for colleges, hotels, and resorts, helping over 10,000 individuals master hotel customer service, front desk operations, and guest relations. Beyond teaching, I collaborate with businesses and institutions to develop hotel standard operating procedures (SOPs) and training materials that uphold the highest industry standards.

To your success,
Susan Doan Huyen

Introduction

My eBook is unlike any other! It is a complete, structured guide to mastering hotel front desk operations, covering every essential procedure and real-world scenario you will encounter as a hotel receptionist. Whether you are just starting your hospitality career or looking to refine your skills, this book provides everything you need—from fundamental front office tasks to handling the most challenging guest situations with confidence and professionalism.

Now, let’s dive into why this book is a must-have resource for anyone in the hospitality industry.

I must say—this is The Only Book Covering All Standard Front Office Procedures & Hotel English Conversations This is the only book on the market that focuses on all standard procedures of serving guests at the hotel front desk. It is also the only book that provides a comprehensive focus on English-language procedures for serving guests in almost every situation that commonly occurs in real-world hotel business operations. From basic to advanced guest interactions—including very difficult situations that no other book covers—this guide ensures you are fully prepared for any hotel guest services challenge.

What This eBook Offers: This structured, practical guide covers everything you need to become a professional hotel receptionist. Whether you're learning about the hotel reservation system, mastering the hotel check-in procedure, or improving your hotel guest services, this book provides essential procedures, professional standards, and real-world Hotel English conversation samples.

You'll gain step-by-step training on: 

✅ Hotel reservations, amendments, and cancellations 

✅ Hotel check-in and check-out procedures

✅ Hotel customer service and guest complaint handling

✅ Hotel booking process and front office operations 

✅ Hotel standard operating procedures 

✅ Hotel receptionist English phrases and dialogues 

✅ Hotel guest complaints English conversation 

✅ Hotel room service English conversation 

✅ And much more!

This eBook equips you with the knowledge and techniques needed to excel in front desk hotel jobs, front desk hotel positions, and resort management.

Who Is This eBook For?

✅ Hospitality professionals looking to refine their skills and advance their careers 

✅ Students in hotel management courses or bachelor's degree programs in hospitality management ✅ Front desk hotel staff (junior and senior) aiming to enhance their efficiency and professionalism 

✅ Trainers and instructors seeking high-quality, industry-relevant teaching materials

 ✅ Aspiring hotel receptionists eager to work in hotels, resorts, boutique hotels, and lodges worldwide

Why This Book Stands Out: 

📌 Learn Anytime, Anywhere – Study at your own pace, whether at home, work, or on the go. This book provides more value than most online hotel management courses.

📌 Globally Applicable Skills – The knowledge in this book applies to any hotel or resort, regardless of size or brand.

This book is more than just a guide—it’s your key to a successful career in hospitality. Whether you're seeking front desk hotel jobs, improving your Hotel English conversation skills, or mastering hotel management courses online, this book provides the skills you need to thrive.

Start your journey today! 🚀

📌 Practical & Easy to Follow – Real-world scenarios, sample hotel conversations, and step-by-step procedures for essential front desk tasks like reservations, check-in, guest complaints, and check-out.

📢 Important Note: After making payment, you will be redirected to a page where you can download the eBook instantly. I has already helped more than 10,000 of my students achieve success in the hospitality industry, starting as hotel receptionists and advancing to vital positions such as managers, directors, and even managing directors in leading hotels and resorts. I truly believe this book will guide you toward the same success, equipping you with the skills and confidence to build a rewarding career in hospitality.

Don’t miss this opportunity to master hotel front office operations and boost your career!