I love my training job. I cannot remember how many receptionist training programs I have organized for colleges, hotels, resorts, and other business organizations in the hospitality industry. I like seeing my students skills gradually develop during my lectures. I like the way they have become more than 10,000 effective receptionists, waiters, and waitresses in hotels and resorts in Vietnam and other countries. Many of them have played vital roles in the management systems of the industry.

I also love the way my former students often recognize me and say very nice things when I check into hotels, restaurants, and resorts after many years of having graduated from our college. 

In addition to delivering lectures through receptionist training programs at college, I also assist various business organizations in improving their human resources by providing basic and continuing receptionist training programs. I take part in assisting a number of ministries, government agencies, colleges, and training centers to recruit and train human resources related to hospitality skills. I also take part in writing curriculum, syllabuses, and training materials for receptionist training programs that have been used at a number of hospitality and tourism colleges in Vietnam.

My training methods are far different and special compared to others. All necessary knowledge, skills,experience, and professional English will be explained in the most systematic, logical, and simplest way possible. That is why my receptionist training programs have always been regarded as very effective and interesting to both students and people who work in the industry.

I not only share knowledge, skills, and experience, but I also share my actual stories about the career. I would like my students and other learners to have a deep understanding of the challenges, obstacles, and actual prospects of their future jobs. I see their inspiration for the career grow with each and every training hour.

When the COVID pandemic came, I changed the method of delivering lectures and training to a totally online method. And this receptionist training program was born with the hope of helping people who like to work as receptionists in hotels, resorts, lodges, etc. acquire the necessary knowledge, skills, and professional English to fulfill their dream in the simplest and cheapest way possible.

This receptionist training program will be updated when necessary to keep it up-to-date with the industry. And I hope the program and I can be your companions on the way to success. 

WHO SHOULD PARTICIPATE IN THIS PROGRAM?

👉 People who wish to work in the hospitality industry (resorts, hotels, boutique hotels, and lodges all around the world

👉 People who are already working in the hospitality industry but want to pursue greater career prospects

👉 Students in the front office and reception in tourism and hospitality schools

👉 People who would like to learn English for hotel receptionists through the procedure of serving guests, conversations in handling situations, and training videos

👉 Junior and senior front office and reception personnel, and as a support to on-the-job training.

👉 Trainers who would like to have good teaching materials for their training jobs in the hospitality industry

❤️ You can learn and practice knowledge and skills in this program anywhere, at any time, at your convenience.

❤️ This receptionist training program has never been seen anywhere, not even anything similar. You will be trained in the most simple and interesting way. I send my heart to you through each and every lesson in the program.

❤️ My receptionist training program is not designed as an online course. Although no certificate will be granted, it is still much stronger than any normal online course. 41 lessons about procedures and common situations in serving guests are presented in the simplest way possible for you to easily acquire knowledge and practice skills.

❤️ You may have watched videos on YouTube about hotel check-in, making hotel reservations, and hotel check-out, etc. You may also have read hotel guest-serving procedures on the internet. From those open sources, you cannot acquire important knowledge and skills in a systematic way, such as in my hotel receptionist training program.

❤️ In my hotel receptionist training program, each procedure will be explained in specific steps for you to easily understand and remember why you do this, not that. The program also focuses on training you on how to communicate with guests in verbal language (English for hotel and tourism receptionists).

❤️ Once you have progressed through this receptionist training program, you can apply these valuable knowledge and skills flexibly and be able to work as a receptionist in any hotel or resort, regardless of size, all over the world.

THE MAIN CONTENTS OF THE PROGRAM

A SAMPLE CONVERSATION AND TRAINING VIDEO FROM THE PROGRAM!

PRACTICE SITUATION 19: HOW TO HANDLE WAKE-UP REQUESTS 

(This situation should be learned after you have learned the procedure, tips, and tricks for handling a wake-up request in the training program.)

Receptionist: Good evening. This is Susan from the reception department. How may I help you?

Guest: Hello, I would like to request a wake-up call for tomorrow morning at 6:00 a.m., please. I have a meeting tomorrow morning.

Receptionist: May I have your name and your room number, please?

Guest: Yes, I'm Cameron from room 302.

Receptionist: Thank you, Mr. Cameron. I have scheduled your wake-up call for 6:00 a.m. tomorrow morning. Would you like to have breakfast in your room or need a car to get to the meeting, sir?

Guest: No. I just need to be woken up on time. Thank you.

Receptionist: Ok, Mr. Cameron, we will wake you up at 6 a.m. tomorrow morning. Don’t worry. May I assist you with anything else?

Guest: I think that's enough for now. Thank you.

Receptionist: You're welcome, Mr. Cameron. Good night!

6 a.m. next morning. The receptionist implements the wake-up call.

Guest: Cameron speaking!

Receptionist: Good morning, Mr. Cameron. This is Susan from the reception department. It is already 6 a.m., which is your wake-up time already, sir.

Guest: I see. Thank you.

Receptionist: Would you like any more assistance, Mr. Cameron?

Guest: No. I need to prepare for my meeting right now. Thank you.

Receptionist: I see. Have a nice day. 

Note: Handling a wake-up call request is simple, but you have to do it the right way. Any mistake when doing it or if you forget to wake up the guest, the consequences can be very serious; the guest may miss his flight, miss the meeting, etc. So you should:

🔥 Always ensure that the guest really wakes up after your call. You can politely ask the guest if he wants to have a second wake-up call or not.

🔥 If no reply is given by the guest while you are calling,then you should call him again.

🔥 If, after the second call, the guest does not respond at all, then send the bellperson to knock on his door and wake him up.

 (The video below should be watched and practiced after you have learned the procedure and Practice Situation 19 for handling a wake-up request in the training program.)

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