If your role involves serving guests, managing hotel reservations, handling booking amendments before check-in, or providing smooth and professional guest service, you’ll find my eBook especially helpful. It’s written for real-life front desk situations — from the first reservation inquiry to the final check-out conversation — with a strong focus on practical, natural English dialogues and standard operating procedures.
Inside the book, you’ll discover clear examples and conversation models covering:
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Hotel reservation and amendment procedures before check-in
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Hotel check-in and check-out dialogues in English
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Handling guest complaints and providing thoughtful customer service
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Managing room service requests and explaining hotel policies
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Useful phrases for hotel receptionists and front desk English conversations
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And many more real examples tailored for both learners and professionals
Whether you’re preparing for hotel receptionist jobs, studying for a hospitality degree, or exploring hotel and resort management careers, this resource can be a practical and motivating guide.
If you have any questions, need support, or simply want to connect, please feel free to reach out anytime — I’m always here to assist you with warmth and care.
📧 wood46875@gmail.com
📧 susan@hotelreceptionisttraining.com
Looking forward to hearing from you! ❤️